Ratio is a tool for teams to organize projects and tasks, available at ratioteams.com. By creating an account or using Ratio you accept these terms. If you don't agree, please don't use the service.

Your account

  • You need an account to use Ratio. Ratio is in private beta: you sign up and we let you know when you have access.
  • You're responsible for what happens with your account: keep your password safe and tell us if you suspect someone got in without permission.
  • You must be at least 16 years old, or the age your country requires to enter into a contract.

What you upload is yours

The projects, tasks, comments, notes and files you upload remain yours or your team's. You give us permission to store them and show them to the people in your spaces, only so that Ratio works. How we handle them is in the privacy policy.

Plans and billing

  • Free is free with no expiration. Pro is paid monthly, per space; the current price is on Pricing.
  • The subscription renews automatically every month until you cancel it.
  • Payments are processed by our payment provider: in Argentina, Mercado Pago; everywhere else, Lemon Squeezy, which acts as reseller (Merchant of Record) and issues the invoice. Ratio does not store card details.
  • If the price changes, we'll let you know in advance and it applies from the next charge.

Free trial, cancellation and refunds

  • Pro has a free trial of a few days, once per account. If you cancel during the trial, you aren't charged.
  • You can cancel anytime from the space's page. The space stays Pro until the next billing date and then goes back to Free, without deleting anything.
  • The current month is not refunded. If you were charged because of our mistake, or twice, write to us and we'll refund it.

Acceptable use

Don't use Ratio to:

  • Upload illegal content, or content that infringes other people's rights.
  • Send spam, deceive other people or impersonate someone.
  • Try to access accounts or data that aren't yours, or get around your plan's limits.
  • Deliberately overload the service (for example, with massive automated requests to the API).

If someone breaks these rules we may suspend their account. If it's serious or puts others at risk, we'll do it without prior notice.

AI and API

You can connect an AI (Claude, ChatGPT or another) or use the API with your keys. What they do is done in your name and with your permissions, just as if you did it yourself. See Connect your AI to Ratio.

Availability

We do our best to keep Ratio always running and to never lose data (we make backups every day), but the service is provided “as is”, with no guarantee that it will be free of outages or errors. Ratio can change: we add, change or remove features.

Liability

To the extent permitted by law, we are not liable for indirect damages (such as lost profits) from using or not being able to use Ratio. Our total liability is limited to what you paid us in the last 12 months.

Closing your account

You can ask us to delete your account at any time by writing to privacidad@ratioteams.com. If you have a Pro space, cancel the subscription first.

Changes and governing law

If these terms change, we'll publish it on this page; if the change is significant, we'll let you know by email. These terms are governed by the laws of the Argentine Republic. The Spanish version is the authoritative one.

Contact

support@ratioteams.com

Last updated: October 2, 2026.